Case Studies

Measuring impact through training delivery

Alcohol Change UK – Trauma-Informed Alcohol Training for Housing Staff

Case Study: Alcohol Change UK – Trauma-Informed Alcohol Training for Housing Staff

Client: Alcohol Change UK
Sector: Substance Use, Housing
Need: Staff across housing services lacked confidence addressing alcohol-related harm using trauma-informed approaches.
Solution: Developed and delivered bespoke training focused on practical techniques, trauma awareness, and managing resistance.
Outcome:

  • 95% of participants reported improved confidence.
  • Staff described sessions as “compassionate, real-world, and empowering.”
  • One provider requested follow-up supervision and policy support.
    Testimonial:

“This was one of the most thoughtful training sessions we’ve had—realistic, kind, and incredibly relevant.” – Housing Support Worker, Brighton

Homeless Link – Embedding Psychologically Informed Practice

Case Study: Homeless Link – Embedding Psychologically Informed Practice

Client: Homeless Link
Sector: Homelessness, Mental Health
Need: Frontline teams wanted deeper understanding of Psychologically Informed Environments (PIE) and trauma-informed practice.
Solution: Co-produced a modular training series with staff and service users, covering PIE, boundaries, moral injury, and reflective practice.
Outcome:

  • Participants reported greater empathy and understanding of trauma triggers.
  • Managers said the training “gave staff new language and confidence.”
    Testimonial:

“We saw an immediate shift in how staff responded to challenging behaviours—with more patience and curiosity.” – Service Manager, London