Training & Consultancy Case Studies | Impact Across UK Health & Social Care

Measuring impact through training delivery

At Reflect Training & Consultancy we partner with organisations across the UK to embed trauma-informed practice, strengthen workforce capability, and improve service outcomes. These case studies demonstrate the real-world impact of our training and consultancy work – from empowering frontline teams to embedding psychologically informed practice in complex settings.

Case Study

Homeless Link: Embedding Psychologically Informed Practice

Client: Homeless Link Sector: Homelessness, Mental Health

The Need

Frontline teams wanted deeper understanding of Psychologically Informed Environments (PIE) and trauma-informed practice.

The Solution

Co-produced a modular training series with staff and service users, covering PIE, boundaries, moral injury, and reflective practice.

“

We saw an immediate shift in how staff responded to challenging behaviours - with more patience and curiosity.

– Service Manager, London

Case Study

Alcohol Change UK: Trauma-Informed Alcohol Training for Housing Staff

Client: Alcohol Change UK Sector: Substance Use, Housing

The Need

Staff across housing services lacked confidence addressing alcohol-related harm using trauma-informed approaches.

The Solution

Developed and delivered bespoke training focused on practical techniques, trauma awareness, and managing resistance.

“

“This was one of the most thoughtful training sessions we’ve had - realistic, kind, and incredibly relevant.”

– Housing Support Worker, Brighton

Interested in a similar outcome for your organisation?

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