Specialist training, consultancy and organisational learning for complex and high-risk practice.
We help organisations strengthen safeguarding, professional judgement and workforce confidence where domestic abuse, trauma, substance use, mental health and multiple disadvantage overlap.
The information may be present. The policy may be sound. Staff may have completed training. Yet risk is still missed when incidents are viewed separately, behaviour is misunderstood, or teams lack structured space to think about the whole picture.
Grounded in established evidence, recognised frameworks and more than 30 years of frontline, strategic and leadership experience.
Deep experience across safeguarding, domestic abuse, trauma, substance use, multiple disadvantage, exploitation and complex risk.
Working across statutory, voluntary and professional services to strengthen practice, learning and decision-making.
From focused training to workforce programmes, consultancy and reflective practice - shaped around your people, priorities and the complexity of your work.
Trusted by local authorities, housing associations & health partnerships UK-wide
Reflect partners with organisations, local authorities, and leadership teams across four distinct areas of expertise.
Advanced, applied learning for teams working with complexity, risk, and emotionally demanding situations. Moving beyond awareness into defensible professional judgement.
Advanced, applied learning for teams working with complexity, risk, and emotionally demanding situations. Moving beyond awareness into defensible professional judgement.
Reflect specialises at the critical intersections where safeguarding, trauma, substance use, and domestic abuse overlap.
Coercive control, post-separation abuse, suicide risk, domestic abuse related deaths, hostile-victim narratives, perpetrator behaviour and professional response.
How fragments of information become a pattern, why warning signs are missed, how assumptions influence decisions, and what effective multi-agency understanding requires.
The relationship between trauma, substance use, homelessness, mental ill-health, exclusion, and survival responses, retaining both compassion and accountability.
Boundaries, conflict, disengagement, relapse, distress, defensible decisions, and the reality of working when there is no neat or risk-free option.
What happens after training, policy, accommodation, release, or serious harm: creating the conditions for staff to think, learn, and act well under sustained pressure.
Delivering practical, compassionate, and evidence-informed courses designed specifically for frontline staff, housing teams, social care practitioners, and managers.
Specialist training tailored for housing officers, tenancy sustainment teams, and supported accommodation staff to recognize and safely respond to domestic abuse and coercive control.
This course helps health and social care professionals understand and maintain effective professional boundaries within a trauma-informed context. Participants will learn to recognise boundary challenges, manage risk and build safe, respectful relationships while applying compassionate, ethical and person-centred approaches to everyday practice.
A practical course for housing staff on managing risks associated with substance use. Participants will develop skills in risk assessment, safeguarding, de-escalation and professional boundaries while maintaining a person-centred, trauma-informed and non-judgemental approach.
A practical course for staff supporting survivors of domestic abuse where substance use is a factor. Participants will explore the links between trauma, abuse and substance use, developing skills in risk recognition, safeguarding, communication and trauma-informed support while prioritising safety, dignity, choice and autonomy.
An introduction to the relationship between trauma and substance use, helping frontline staff understand how trauma can influence behaviour, coping and engagement with services. Participants will develop practical, non-judgemental and trauma-informed approaches to communication, risk, boundaries and support.
Comprehensive foundational training for health, social care, and community professionals on understanding coercive control, trauma dynamics, and evidence-based survivor support.
Specialist Consultant, Trainer and Independent Review Chair
Reflect Training & Consultancy Ltd
“Helping people and organisations understand what sits beneath behaviour, risk and repeated system failure.”
Fiona works with organisations to strengthen professional judgement, workforce confidence and learning where risk is complex and no single service holds the whole picture.
Real-world impact across complex services, reviews, and workforce training.
Delivering trauma-informed and practical training for housing support workers across the UK to build confidence in addressing alcohol-related risk and trauma.
Supporting homeless sector teams to embed Psychologically Informed Environments (PIE) and trauma-informed leadership across supported housing projects.
Feedback from statutory leaders, housing executives, and frontline professionals.
“Thank you. It was the best training I have attended in many years. Even after 20 years in my role I took so much from the training and did some vital reflecting.”
Senior Support Worker (20+ Years Experience)
“We are really happy that you are running this Trauma Informed Care and MI training programme for us and always get outstanding feedback from the delegates.”
Local Authority Social Care
“The degree of knowledge harboured by Fiona is enviable, and the confidence this enables staff to invest in their daily practice is immediately evident.”
Homelessness Outreach Service
Latest practice notes, thematic review learning, and strategic safeguarding insights.
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We will help you identify the right starting point, whether that is a focused briefing, a wider workforce programme, reflective support or organisational consultancy.
